These Terms and Conditions govern the use of our man and a van Fulham service and any related transport, loading, unloading, and moving arrangements provided by us within the United Kingdom. By making a booking, confirming an estimate, or allowing our team to begin work, you agree to these terms in full. Please read them carefully before placing a booking, as they set out the responsibilities of both the customer and the service provider. These terms are intended to be clear, fair, and practical, so that every man and van Fulham service runs smoothly and safely.

In these terms, “we”, “us”, and “our” refer to the provider of the moving and transport service. “You” and “your” refer to the customer, whether booking on behalf of yourself, a business, or another person with proper authority. The phrase man and a van Fulham is used to describe the service category and may include loading assistance, local or long-distance transport, item collection, delivery, and related handling tasks, depending on the booking details. These terms do not affect any statutory rights that cannot lawfully be excluded under UK law.

If any part of these terms is found to be unlawful, void, or unenforceable, that part shall be treated as removed to the minimum extent necessary, and the remaining terms shall continue in full force. Headings are provided for convenience only and do not affect interpretation. References to a “booking” include any request accepted by us in writing, by email, by text message, through an online form, or by verbal agreement later confirmed by us. Any variation must be agreed by both parties in writing.

All services are offered subject to availability. A booking is only confirmed when we have accepted the job details and, where required, received any agreed deposit or advance payment. Before confirmation, we may request information about the items to be moved, the access conditions, floor levels, parking restrictions, loading distance, and any special handling needs. You must ensure that all information you provide is accurate and complete. If the scope of the move changes after confirmation, we may revise the price, timing, or resources needed.

The booking process for our Fulham man and van service usually begins when you provide the move date, collection and delivery locations, item list, and any additional requirements. We may give an estimated price based on the information supplied, but the final price may change if the actual service differs from the original description. You are responsible for disclosing fragile, valuable, heavy, oversized, or hazardous items before the booking is accepted. If such items are identified on the day without prior notice, we may refuse to move them or charge an additional fee where lawful and reasonable.

Once a booking is confirmed, it becomes your responsibility to ensure that the service can proceed on the agreed date and time. This includes arranging access, lift use where available, parking permissions, and any building requirements. Delays caused by missing access, incorrect information, or unprepared premises may result in waiting charges, additional labour charges, or cancellation fees. We will make reasonable efforts to arrive within the estimated time window, but traffic, weather, and circumstances beyond our control may affect arrival times. Time estimates are not guaranteed unless expressly stated otherwise.

Payment terms will be confirmed at the point of booking. We may require full payment in advance, a deposit, or payment upon completion, depending on the size and nature of the job. Unless otherwise agreed, payment is due immediately on completion of the work and must be made using an approved method. Any bank charges, card fees, or transfer charges imposed by your provider remain your responsibility. If payment is not received on time, we may charge reasonable late-payment costs and interest where permitted by law.

Any quoted price for a man and a van in Fulham is based on the information you supply and may be calculated by time, distance, vehicle size, labour requirements, or a combination of these factors. Additional charges may apply for stairs, long carries, waiting time, congestion, parking fines caused by your instructions, unsuccessful delivery attempts, or extra items not originally declared. We will explain any material price change before carrying out the additional work where practicable. Where a fixed price has been agreed, it applies only to the service scope described in the booking confirmation.

In the middle of the service, if the job changes substantially because more items are presented, the access conditions are worse than expected, or extra time is needed beyond the agreed schedule, we reserve the right to amend the charge fairly. Any such amendment will reflect the actual additional labour, vehicle use, or time incurred. If you disagree with an amended charge, you may choose not to proceed with the additional portion of the work, but you will remain liable for the part already completed and any unavoidable costs already incurred.

Cancellations and changes must be notified as soon as possible. If you wish to cancel a booking, please do so in writing or by the agreed communication method. Cancellation fees may apply depending on how much notice is given and whether we have already allocated staff, vehicle resources, or time to your job. A late cancellation, especially on the day of the service, may result in a charge for lost time and administrative costs. Where a deposit has been paid, it may be non-refundable if the cancellation falls within the agreed non-refundable period.

If you need to reschedule a man and van Fulham booking, we will try to accommodate your request, but this is subject to availability. Changes to date, time, volume, or location may affect the quoted price. If we must cancel due to vehicle breakdown, severe weather, staff illness, safety concerns, or circumstances outside our control, we will notify you as soon as reasonably possible and may offer an alternative time or refund any amount paid for undelivered services. We will not be liable for indirect losses arising from a cancellation that is not caused by our negligence.

If you fail to be present, cannot provide access, or are not ready for collection or delivery at the agreed time, we may treat the booking as cancelled by you and apply a reasonable charge. This also applies if the premises are unsafe, unsuitable, or materially different from what was described at booking. Should a move be postponed because of your actions or omissions, any extra waiting, storage, or re-attendance costs may be charged to you. Our aim is always to remain flexible, but operational fairness requires that unused time and resources be accounted for.

Our liability is limited to loss or damage caused directly by our negligence or breach of contract, subject to the exclusions below and any rights you may have under law that cannot be limited. We will take reasonable care when loading, transporting, and unloading items, but you remain responsible for ensuring that items are suitably packed, secured, and protected unless you have expressly paid for us to provide packing or wrapping services. We are not responsible for pre-existing damage, poor packaging, hidden defects, or items that are inherently fragile or unstable.

We do not accept liability for loss of or damage to items that you have packed yourself unless the damage is caused by our careless handling. We are not liable for damage arising from overloading, improper stacking, unsuitable containers, or failure to declare special handling needs. We are also not responsible for delay or failure caused by events beyond our reasonable control, including road closures, extreme weather, accidents, strikes, or police restrictions. In any case, our total liability shall not exceed the amount paid for the service in question, except where the law requires otherwise.

It is your duty to remove or secure any loose components, disconnect appliances where needed, and protect property from wear where access is tight. Please also ensure that drawers are emptied, lids are closed, and any delicate fittings are removed before the move begins. If our team assists with lifting, assembling, or disassembling, this will be done on a reasonable-efforts basis only, and we do not guarantee compatibility of fittings or suitability of fixings unless specifically agreed. Any item of special value should be declared in advance and, where appropriate, insured separately by you.

Waste handling and disposal are subject to UK environmental and waste regulations. We may only remove waste, unwanted items, or discarded goods where this has been expressly agreed in advance and is lawful for us to do so. You must not place prohibited, hazardous, clinical, electrical, chemical, or controlled waste in our vehicle unless we have confirmed in writing that we are authorised and equipped to carry it. If illegal or improperly described waste is presented, we may refuse collection and may report the matter to the relevant authorities where required.

Where waste removal is included as part of a man and van service in Fulham, you must ensure that the waste is accurately described. Responsibility for the legal classification of waste remains with you unless we have expressly agreed otherwise in writing. We may require evidence that items are safe to transport and lawful to dispose of. Any charges for disposal, tip fees, permits, sorting, or specialist handling may be added to the booking price. We reserve the right to refuse waste that could contaminate other loads or breach regulations.

For any waste transferred by us, we may keep records of the materials collected, the date, and the destination or disposal route in order to meet legal obligations. You agree to provide any information reasonably required for compliance, including details of origin, type, and quantity of waste. You must not ask us to dispose of items in a way that would breach environmental law, duty of care rules, or local disposal requirements. If you misdescribe waste or conceal restricted items, you may be liable for all resulting losses, penalties, and clean-up costs.

All services are provided in accordance with the laws of England and Wales. These terms, and any dispute or claim arising from them, shall be governed by and construed in accordance with the law of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory law provides otherwise. If a dispute arises, both parties should first try to resolve it in good faith by discussing the issue and reviewing the booking records, photographs, and relevant documentation.

Any failure by us to enforce a right or requirement under these terms does not mean that we have waived that right. No person other than the customer and us has any right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999, unless we agree otherwise in writing. We may update these Terms and Conditions from time to time, but the version applicable to your booking will be the version in force at the time the booking was confirmed, unless a change is required by law.

If any dispute cannot be resolved informally, either party may seek appropriate legal remedies. However, nothing in these terms prevents you from raising a legitimate complaint or seeking assistance from any relevant statutory body or dispute resolution process available under UK law. By using our Man And A Van Fulham service, you confirm that you have read, understood, and accepted these Terms and Conditions and agree to comply with all obligations set out in them.