Man and a Van Fulham Removal Service Terms and Conditions

These Terms and Conditions set out the basis on which Man and a Van Fulham provides removal, collection, delivery and associated services within the United Kingdom. By placing a booking or using our services, you confirm that you have read, understood and agreed to these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the person, firm or company booking or receiving the services.

Services means any removal, transport, loading, unloading, packing, unpacking, delivery, collection, or related services carried out by us.

Vehicle means any van or other vehicle used by us to carry out the services.

Goods means the items that you ask us to move, transport, collect, deliver, pack, or store, as applicable.

Contract means the agreement between you and us for the provision of services, incorporating these Terms and Conditions.

2. Scope of Services

We provide man and van and small removal services, including local and regional moves, collections and deliveries, and related assistance. The precise scope of services for each booking will be confirmed at the time of booking based on the information you provide about the goods, the addresses and any access or parking constraints.

We reserve the right to refuse to carry any goods which, in our reasonable opinion, are unsafe, illegal, hazardous, or unsuitable for transport in our vehicles.

3. Booking Process

All bookings must be made in advance and are subject to availability. A booking is only confirmed when we have accepted your request and provided written or electronic confirmation setting out the agreed date, time, rates and key details.

When making a booking, you must provide accurate and complete information, including:

Full collection and delivery addresses.

Details of the property type at each address, including floor level and whether lifts are available.

Approximate list, size and quantity of goods to be moved.

Any items that are particularly heavy, fragile, valuable or bulky.

Any parking restrictions, access issues, or loading limitations at either address.

The booking will be based on the information you provide. If the actual work differs significantly, we may revise the price or time estimate, or decline to complete the work if it is unsafe or not within the agreed scope.

4. Service Area

Our main service area includes Fulham and surrounding districts, with services extending throughout London and to other locations within the United Kingdom as agreed at the time of booking. Travel time, distance and any additional tolls or charges relating to specific routes may be included in the quoted price or charged separately, depending on the nature of the booking and the information provided by you.

5. Prices and Quotations

Prices may be quoted as an hourly rate, a fixed price, or a combination of both, as confirmed at the time of booking. Unless we expressly state otherwise, quoted prices are exclusive of congestion charges, tolls, parking charges, fines arising from your instructions, and additional services not included in the original quotation.

Quotations are given based on the information you provide. We reserve the right to adjust the price if:

The work takes longer than reasonably estimated due to factors not disclosed at booking.

There are delays caused by inadequate access, waiting time for keys, or restrictions on when we can load or unload.

Additional goods are added that were not originally declared.

Special handling is required for items not previously identified as fragile, bulky, heavy or difficult to move.

Any revised price will be fair and reasonable, reflecting the additional time, labour, mileage or costs incurred.

6. Payments

Unless we agree otherwise in writing, payment terms are as follows:

For hourly rate bookings, payment is due at the end of the job, based on the actual time taken, subject to any minimum charge period specified at booking.

For fixed price bookings, we may require a deposit in advance, with the balance payable on completion of the services.

We accept payment by the methods notified to you at the time of booking. All payments must be made in UK pounds sterling.

If payment is not made when due, we may charge interest on any overdue amount at the statutory rate, and we may withhold or suspend further services until full payment is received. Where goods remain in our possession due to non-payment, we may exercise a lien and, after giving reasonable notice, may dispose of the goods to recover our costs and any overdue charges.

7. Cancellations and Changes

You may cancel or amend a booking by contacting us. The following will normally apply unless otherwise stated in your booking confirmation:

If you cancel more than 48 hours before the scheduled start time, any deposit paid may be refunded or credited at our discretion, minus any non-recoverable costs incurred by us.

If you cancel within 48 hours of the scheduled start time, we reserve the right to retain all or part of any deposit and to charge a reasonable cancellation fee to cover our lost time and costs.

If you cancel on the day of the service or after our team has arrived at the collection address, you may be charged up to the full quoted amount.

If you request changes to the date, time, addresses or scope of the services, we will try to accommodate you but cannot guarantee availability. Any change may result in an adjustment to the price and may be treated as a cancellation and new booking if the changes are substantial.

We may cancel or postpone the services if we are unable to carry them out safely or lawfully, including due to severe weather, access issues, vehicle breakdown, staff illness, or other circumstances beyond our reasonable control. In such cases, we will seek to reschedule the services as soon as reasonably possible. Our liability in these circumstances is limited to refunding any prepaid amounts for services not performed.

8. Customer Responsibilities

As the customer, you are responsible for the following:

Ensuring that you or an authorised representative is present at both collection and delivery addresses to oversee the work, provide instructions and sign any relevant documentation.

Ensuring that all goods are suitably packed and prepared for transport, unless you have specifically arranged and paid for our packing services.

Making sure that all fragile, valuable or delicate items are clearly identified and appropriately protected.

Ensuring that all appliances are disconnected, defrosted and drained, and that any furniture to be dismantled is ready for our arrival unless dismantling has been specifically included in the service.

Arranging and paying for any necessary parking permits, suspensions or permissions required for our vehicle to park and load or unload legally and safely. If parking cannot be arranged and we are required to park in a restricted area at your request, you will be responsible for any resulting fines or penalties.

Ensuring that the premises are safe for our staff, with clear walkways and adequately lit access where reasonably possible.

9. Excluded Goods

Unless we have expressly agreed in writing, we do not carry:

Explosive, flammable, hazardous or corrosive materials.

Illegal goods or substances.

Animals, plants requiring special care, or perishable foodstuffs.

Cash, jewellery, watches, precious metals or stones.

Important documents such as passports, share certificates or legal papers.

If you include any such items without our knowledge or consent, you do so entirely at your own risk. We accept no responsibility or liability for loss, damage, or consequences arising from transporting excluded goods.

10. Liability for Loss or Damage

We will exercise reasonable care and skill in providing the services. Our liability for loss of or damage to goods or property is subject to the following:

We are not liable for pre-existing damage, wear and tear, or inherent defects in the goods.

We are not liable for damage resulting from inadequate or improper packing by you or a third party, unless we have provided the packing service.

We are not liable for any loss or damage caused by your failure to protect goods that are fragile, valuable or unusually delicate, where you did not clearly identify them or agree special handling with us.

We are not liable for damage to the internal or external parts of buildings, fixtures or fittings unless caused by our negligence and reported to our team on the day of the move, or as soon as reasonably practicable thereafter.

Our liability for direct loss or damage to goods arising from our negligence or breach of contract is limited to a reasonable amount having regard to the value of the goods and the price paid for the services, subject to any applicable statutory rights that cannot be excluded or limited.

We are not liable for loss of profits, loss of business, loss of data, or any indirect or consequential loss, whether arising from negligence, breach of contract or otherwise.

Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be limited or excluded under UK law.

11. Time Estimates and Delays

Any times given for arrival, duration or completion of the services are estimates only. While we will make reasonable efforts to adhere to agreed times, delays can occur due to traffic, weather, accidents, previous jobs over-running, or other factors outside our reasonable control.

We are not liable for any loss or costs you incur as a result of delays, including but not limited to additional rent, hotel costs, or penalties under other contracts. You are advised to allow appropriate flexibility around your move time and date.

12. Waste and Disposal Regulations

We operate in accordance with applicable UK waste and environmental regulations. We are not a general waste disposal contractor and will only remove items for disposal where this has been specifically agreed as part of your booking.

Where we agree to remove unwanted items, these will be disposed of or recycled in compliance with relevant waste legislation. Additional charges may apply for disposal or recycling, particularly for bulky, hazardous or restricted items.

You must not request us to dispose of items that are illegal or that require special licences or facilities unless we have specifically agreed and confirmed that we hold the necessary authorisation. If prohibited or hazardous waste is included in items given to us for disposal without our prior knowledge, you will be responsible for any resulting costs, penalties or legal consequences.

13. Insurance

We maintain appropriate insurance required to operate our vehicles and carry out removal services. This is not a substitute for your own home contents or business insurance. You are strongly advised to maintain adequate insurance cover for your goods during removal and transport and to check with your insurer whether your existing policy covers moving, loading and unloading.

14. Complaints

If you have any concerns or complaints about our services, you should raise them with our team as soon as possible, preferably on the day of the move so that we have the opportunity to address them immediately. If an issue cannot be resolved on the day, you should notify us in writing within a reasonable time, providing full details and any supporting information. We will investigate your complaint and respond within a reasonable period.

15. Data Protection and Privacy

We will collect and use your personal information only to the extent necessary to manage your booking, provide our services, take payment, and meet our legal obligations. We will take reasonable steps to keep your information secure and will not sell your personal data to third parties. We may share information with our staff, contractors, or insurers where necessary to perform the contract or handle any claims.

16. Changes to These Terms

We may amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking. Updated terms may be made available on our website or provided to you on request.

17. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the contract for services or these Terms and Conditions.

18. Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be severed from the remaining provisions which shall continue to be valid and enforceable to the fullest extent permitted by law.

19. Entire Agreement

These Terms and Conditions, together with any written confirmation or quotation provided to you, constitute the entire agreement between you and us in relation to the services and supersede any prior understandings, arrangements or agreements, whether oral or written.

By confirming a booking or using our services, you acknowledge that you have read, understood and agreed to these Terms and Conditions.